Telematics infrastructure
Connectors or TI gateway, card readers, KIM, eAU, e-prescriptions and ePA are integrated into the existing practice environment and supported in daily use.
IT for medical and dental practices
Practice IT that supports daily operations—instead of interrupting them.
We manage your technical environment as a whole: from telematics infrastructure and practice networks to security, backup and fast support for your team.
More than individual devices
Clinical workflows need IT that works as one system.
If card readers, practice software, servers, internet, telephony or backups do not work together, more than one workstation quickly comes to a standstill. We consider all dependencies and document responsibilities clearly.
Practice network & workplaces
PCs, servers, Microsoft 365, networks, Wi-Fi, printers, scanners and peripherals are planned to support reception, treatment and administration reliably.
IT security
We assess technical and organisational safeguards, prioritise risks and help implement the applicable German healthcare security requirements.
Backup & recovery
Local, external and offline backups protect practice and billing data. Monitoring and recovery tests make the concept dependable.
Telephony & communication
Cloud telephony, availability concepts and secure email communication are configured for opening hours, teams and locations.
Support for the practice team
Employees receive direct support by phone and remote access. We attend on site for infrastructure work or complex incidents.
More than 20 supported medical practices
Practice software support coordinated with the vendors.
We cooperate with PVS providers and carry out software updates independently as part of our support agreements. This includes several CGM products, medatixx and psyprax.
CGM systemsmedatixxpsypraxVendor coordination
Reliable support arrangements
IT service agreements for day-to-day practice operations.
Defined support channels, response times, monitoring and regular system checks make responsibilities transparent and IT costs more predictable.
Direct support
Assistance by phone, email, secure remote access and on site.
Proactive checks
Monitoring, updates, backup status and security alerts are reviewed regularly.
Defined service levels
Response times and included services are agreed transparently.
Sensitive healthcare data
Security and recovery are planned together.
We combine endpoint, email and network protection with multi-factor authentication, monitored backups and documented emergency procedures.
Certificates
Verified expertise for healthcare IT.
Qualification for IT security in medical practices.
Qualification for telematics infrastructure installation and support.
Frequently asked questions
Medical Practice IT in concrete terms.
Do you support TI, KIM and card readers?+
Yes. We assist with components, networks, communication and coordination with the providers involved. The exact scope depends on the practice software and TI contract.
Can you take over an existing practice IT environment?+
Yes. We begin with inventory, access, contracts, documentation and risks, and plan the handover to minimise disruption to patient care.
Do you install practice software updates yourselves?+
Yes. Under our IT support agreements, we carry out PVS updates independently and coordinate with the relevant vendor when required. We support several CGM systems, medatixx and psyprax, among others.
Do you also support dental practices?+
Yes. We also support dental practices and coordinate the requirements of practice and imaging software on a project-specific basis.
Free IT assessment
Would you like a reliable IT partner for your practice?
We review your current environment, responsibilities and risks, then recommend a clear next step.